My total points went down after i placed an order. what gives?When you earn enough points to get a reward, we automatically convert the points to a reward for you. Don't worry, you didn't lose your points!
Now that i've earned a reward, how do i redeem it?You can redeem a reward by ordering the redeemable item next time you're at Firehouse Subs. Just provide your rewards account phone number before you pay and we'll automatically apply the reward.
Note that only one reward is redeemable per transaction. If more than one qualifying item is added to the order, the reward discount will apply to the item of lowest value.